At Dhanalaksmi Jewellers, we value your trust and strive to provide the best quality jewellery and service. However, if for any reason you are not completely satisfied with your purchase, we have simple and transparent Cancellation and Return policies to ensure a smooth experience.

Cancellation Policy

Orders can be cancelled online before the product has been shipped. In such cases, your entire order amount will be refunded.

To request a cancellation, please write to us at our official email ID or contact us directly.

You may be asked to provide the reason for cancellation, which will be reviewed by our team. Approval will be based on valid reasons.

Once approved, the refund will be processed to your original payment method within 7–10 business days.

Return & Exchange Policy

We want you to love your jewellery. If you are not entirely satisfied, we will be glad to help you with a return or exchange.

Terms & Conditions:

30-Day Exchange & Money-Back Guarantee:

You may return or exchange any product within 30 days of receipt for a refund or exchange equal to the full invoice value.

Eligibility for Return/Exchange:

The product must be returned in its original condition, along with the original invoice, packaging, certificates (if any), and accessories.

Products showing signs of wear, damage, or alteration (including resizing or custom modifications) will not be eligible for return or exchange.

Customized jewellery, personalized orders, and engraved items cannot be returned or exchanged.

Refund Mode:

Refunds for approved returns will be processed via the original payment method only.

Refund timelines may vary depending on the payment provider but generally take 7–10 business days.

Exchange Value:

Exchanges will be processed at the current market value of the product at the time of exchange.

If the exchanged item is of higher value, the customer must pay the difference.

How to Initiate a Return or Cancellation

Contact us at [insert customer care email/phone number] with your order number and reason for return/cancellation.

Our team will guide you through the approval process.

Once approved, you will receive instructions for returning the product safely.

✅ At Dhanalaksmi Jewellers, customer satisfaction is our top priority. We believe in long-lasting relationships built on trust, and our policies are designed to ensure a fair and hassle-free experience for every customer.

📍 Store Address: Mahatma Gandhi Road, Kanakapura – 562117
🌐 dhanalakshmijewellers.in