Welcome to Dhanalaksmi Jewellers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or mobile application. By accessing or using our services, you agree to the practices described in this Privacy Policy.

We may update this policy from time to time. Any changes will be posted on this page, and you are encouraged to review it regularly.

1. Personal Information Collected

By accepting this Privacy Policy, you authorize Dhanalaksmi Jewellers to collect, store, and use the information you provide on our website/app. This includes details submitted during registration, checkout, or communication with us.

• Mobile Number (required): Used to uniquely identify your account and enable secure login/OTP verification.

• Email Address (optional): If provided, used only for sending order confirmations, receipts, reports, or communication requested by you.

• Location (optional): Used only to auto-fill address fields for deliveries. If you do not provide access, you can enter your address manually.

• Address & Contact Details (required for purchases): For billing, shipping, and customer support.

We do not collect unnecessary personal information such as government ID, payment card details, or date of birth.

2. How We Use Your Information

• To authenticate and provide you secure access.

• To send OTPs for login/verification.

• To process orders and enable shipping.

• To send reports, invoices, and updates (only if you provide your email).

• To auto-fill address fields (if location permission is granted).

• To improve our services and user experience.

3. Data Storage and Security

• Your mobile number, email (if provided), and address/location (if provided) are stored securely on encrypted servers.

• We do not sell or rent your personal data to third parties.

• Access to your personal data is restricted to authorized personnel only.

4. Sharing of Information

We do not share your personal data with third parties except in the following cases:

• Courier/Logistics partners (to deliver your order).

• Payment gateway providers (to process secure transactions).

• SMS/Email service providers (to send OTPs or email reports).

• Legal authorities, if required by law.

We do not use your data for advertising or third-party tracking.

5. User Data Deletion Policy

You have the right to delete your account and all associated data at any time.

• To request deletion, email us at sales@dhanalakshmijewllers.net.

• Once verified, we will permanently erase your account and all personal data within 7 working days.

• Certain records related to completed financial transactions may be retained as required by law/tax compliance.

• Once deleted, this action cannot be reversed.

6. Your Privacy Rights

• You may access, update, or delete your personal information anytime.

• You may withdraw consent for optional services (emails, promotional messages, location access).

• You may contact us anytime for privacy-related concerns.

7. Third-Party Services

Our services may use third-party providers such as:

• SMS/Email providers (for OTP delivery and communication).

• Logistics and courier companies (for deliveries).

• Payment gateways (for secure transactions).

Each provider follows its own privacy practices.

8. Changes to This Privacy Policy

We may revise this Privacy Policy as needed. Updates will be published on our website/app, and continued use of our services implies acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Dhanalaksmi Jewellers
📍 Mahatma Gandhi Road, Kanakapura – 562117, Karnataka, India
🌐 https://dhanalakshmijewellers.in
📧 sales@dhanalakshmijewllers.net