Privacy Policy

Privacy Policy

At Dhanalakshmi Jewellers, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or purchase our products, we may collect information such as:

Personal Information

• Name

• Mobile number

• Email address

• Billing address

• Shipping/delivery address

• Date of birth, where required for specific services or transactions

• Other information voluntarily provided by you

Order Information

When you place an order, we may collect information relating to:

• Products purchased

• Order and invoice details

• Payment status

• Shipping and delivery information

• Return or exchange requests

• Customer service communications

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of access

• Referring website or source

• General website usage information

2. How We Use Your Information

Dhanalakshmi Jewellers may use your information to:

• Process and fulfil your orders.

• Confirm and communicate order details.

• Arrange delivery of purchased products.

• Process payments and related transactions.

• Provide customer support.

• Handle cancellations, returns, exchanges, and refunds.

• Respond to your enquiries and requests.

• Improve our website, products, and services.

• Personalise your website experience.

• Send important service-related notifications.

• Send promotional communications where permitted and where you have provided the necessary consent.

• Prevent fraudulent, unauthorised, or unlawful activities.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by authorised third-party payment service providers.

Dhanalakshmi Jewellers does not intend to store complete payment card details such as full credit/debit card numbers or CVV information on its own servers.

Payment information is handled by the applicable payment service provider according to its security and privacy practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

Cookies may be used for purposes such as:

• Maintaining website functionality.

• Remembering user preferences.

• Understanding website traffic and usage.

• Improving website performance.

• Measuring marketing and advertising effectiveness.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services.

These may include:

• Payment gateway and payment service providers.

• Courier and logistics partners.

• Technology and website service providers.

• Website analytics and marketing service providers.

• Customer support or communication service providers.

• Professional advisors, where required.

• Government authorities or law enforcement agencies where legally required.

We only share information that is reasonably necessary for the relevant purpose and, where applicable, require service providers to handle such information appropriately.

6. Marketing Communications

With your consent, we may use your contact information to send information about:

• New jewellery collections.

• Special offers and promotions.

• Events and announcements.

• Product updates.

• Other relevant communications from Dhanalakshmi Jewellers.

You may choose to stop receiving promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional or service-related communications regarding your orders.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers are also responsible for keeping their account credentials and other login information confidential.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you visit a third-party website or use a third-party service, its own privacy policy and terms may apply.

Dhanalakshmi Jewellers is not responsible for the privacy practices, security, or content of third-party websites or services.

9. Children’s Privacy

Our website is intended for general audiences and is not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information held by us.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a concern regarding the handling of your personal information.

Requests may be subject to applicable legal, contractual, and security requirements.

12. Changes to Your Information

If any of the personal information you have provided to us changes, please contact us or update your account information, where such functionality is available.

Keeping your information accurate helps us process orders and communicate with you effectively.

13. Changes to This Privacy Policy

Dhanalakshmi Jewellers may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with the revised effective date, where applicable.

We encourage you to review this page periodically to stay informed about how we handle your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.

Dhanalakshmi Jewellers
Trusted Quality. Timeless Elegance. Beautifully Yours.