Terms and Conditions
Terms & Conditions
Welcome to Dhanalakshmi Jewellers. These Terms & Conditions govern your access to and use of our website, products, services, and online purchasing facilities.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. General
This website is operated by Dhanalakshmi Jewellers and provides information about our jewellery products, services, offers, and other related content.
Dhanalakshmi Jewellers reserves the right to update, modify, suspend, or discontinue any part of the website, products, services, or these Terms & Conditions at any time without prior notice.
2. Eligibility
By using this website or placing an order, you confirm that:
The information provided by you is accurate and complete.
You are legally capable of entering into a binding transaction under applicable law.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorised activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, weights, and other information displayed on the website are accurate.
However, minor variations may occur due to:
Screen and display settings.
Photography and lighting conditions.
Natural variations in gemstones and precious metals.
Product finishing and craftsmanship.
Images displayed on the website are intended for representation and may not always reflect the exact appearance of the product.
4. Jewellery Weight and Specifications
The weight, dimensions, purity, gemstone details, and other specifications of jewellery may vary slightly from the information displayed online due to manufacturing and finishing processes.
The final invoice and product documentation provided with the product will contain the applicable transaction details.
5. Product Prices
All product prices displayed on the website are subject to change without prior notice.
Prices may vary based on changes in:
Gold and precious metal market prices.
Gemstone prices.
Making charges.
Taxes and applicable government charges.
Other applicable costs.
The price applicable to an order will be the price displayed at the time the order is confirmed, subject to any correction or cancellation permitted under these Terms & Conditions.
6. Orders
Placing an order through our website constitutes a request to purchase the selected product.
An order will be considered accepted only after Dhanalakshmi Jewellers confirms the order and/or payment, as applicable.
We reserve the right to refuse, cancel, or limit an order where:
The product is unavailable.
Product information or pricing contains an error.
Payment cannot be verified.
Fraudulent or suspicious activity is detected.
The delivery address cannot be verified or serviced.
The order violates these Terms & Conditions.
If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable policies.
7. Payment
Customers must provide accurate payment and billing information when placing an order.
Payments may be processed through authorised third-party payment gateways.
Dhanalakshmi Jewellers is not responsible for delays or failures caused by payment gateway providers, banks, card issuers, or other financial institutions.
8. Customised and Made-to-Order Products
Certain jewellery products may be customised or made according to individual customer requirements.
Customised products may have different processing times and may not be eligible for cancellation, return, or exchange.
Customers are responsible for verifying all customisation details before confirming their order.
9. Delivery
Orders will be delivered to the address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery information provided is complete and accurate.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.
For further information, please refer to our Delivery & Shipping Policy.
10. Cancellation, Return and Exchange
Cancellation, return, exchange, and refund requests are subject to the applicable policies published on our website.
Customers should review our Cancellation & Return Policy and Return Policy before placing an order.
Dhanalakshmi Jewellers reserves the right to reject a return or exchange if the product does not meet the applicable eligibility conditions.
11. User Account
If the website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities carried out through your account.
You must immediately notify Dhanalakshmi Jewellers if you believe your account has been accessed or used without authorisation.
12. Website Content
All content available on this website, including:
Text
Product descriptions
Images
Photographs
Graphics
Logos
Videos
Designs
Website layout
Branding materials
is owned by or licensed to Dhanalakshmi Jewellers, unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.
13. Intellectual Property
The Dhanalakshmi Jewellers name, logo, branding, product images, designs, website content, and related intellectual property are protected by applicable intellectual property laws.
Unauthorised use of any such material is prohibited.
14. Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Introduce viruses, malware, or harmful code.
Copy or reproduce website content without permission.
Use automated systems to collect website content without authorisation.
Attempt to interfere with the operation or security of the website.
Submit false, misleading, or fraudulent information.
Engage in activities that may harm Dhanalakshmi Jewellers or its customers.
15. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics providers, communication services, or other technology providers.
Your use of such services may be subject to the respective third party’s terms and policies.
Dhanalakshmi Jewellers is not responsible for the independent actions, availability, policies, or practices of third-party service providers.
16. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
Website access may occasionally be suspended or restricted due to maintenance, upgrades, technical problems, security concerns, or circumstances beyond our control.
17. Limitation of Liability
To the extent permitted by applicable law, Dhanalakshmi Jewellers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or inability to use the website.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Indemnification
You agree to indemnify and hold Dhanalakshmi Jewellers, its employees, representatives, and affiliates harmless from claims, losses, liabilities, damages, costs, or expenses arising from:
Your violation of these Terms & Conditions.
Your misuse of the website.
Your violation of applicable laws.
Your infringement of third-party rights.
Information or content submitted by you that is unlawful or unauthorised.
19. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review the Privacy Policy before using our website or providing personal information.
20. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience and informational purposes. Dhanalakshmi Jewellers does not necessarily endorse or control the content, products, services, or privacy practices of third-party websites.
You access third-party websites at your own risk.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or the use of our website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
22. Changes to These Terms
Dhanalakshmi Jewellers reserves the right to modify or update these Terms & Conditions at any time.
Updated terms will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.
23. Contact Us
If you have any questions regarding these Terms & Conditions, our products, orders, or services, please contact Dhanalakshmi Jewellers through the contact details provided on our website.
Dhanalakshmi Jewellers
Trusted Quality. Timeless Elegance. Beautifully Yours.