Delivery and Shipping Policy
Delivery & Shipping Policy
At Dhanalakshmi Jewellers, we take great care to ensure that your jewellery reaches you safely, securely, and within the estimated delivery timeframe. Every order is carefully checked, packed, and dispatched using secure packaging and reliable delivery partners.
Please read the following Delivery & Shipping Policy before placing your order.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.
Orders are generally processed within the estimated processing time communicated at the time of purchase. Processing time may vary depending on the type of jewellery, product availability, customisation, size requirements, or manufacturing requirements.
For customised or made-to-order jewellery, additional processing time may be required.
2. Shipping & Delivery Time
The estimated delivery date will depend on the product, delivery location, order processing time, and shipping method selected.
Once the order has been dispatched, customers may receive tracking details through their registered mobile number or email address, where applicable.
Delivery timelines are estimates and may be affected by circumstances beyond our control, including:
Public holidays
Weather conditions
Transportation delays
Courier service disruptions
Address verification issues
Regional restrictions
Natural calamities or unforeseen events
3. Shipping Locations
Dhanalakshmi Jewellers currently delivers to eligible locations within India, subject to courier service availability.
Delivery availability may vary depending on the destination PIN code. Customers may be required to provide a valid and complete delivery address and contact number at the time of placing the order.
4. Secure Jewellery Delivery
Since jewellery is a high-value product, orders may be shipped using secure and specialised delivery services.
Additional verification, authentication, or identification may be required at the time of delivery.
Customers are advised to ensure that the delivery address and contact details provided during checkout are accurate and accessible.
5. Delivery Address
Customers are responsible for providing the correct delivery address, PIN code, mobile number, and other required details.
Once an order has been dispatched, changes to the delivery address may not be possible.
If an incorrect or incomplete address results in a failed delivery or return to origin, additional shipping or re-delivery charges may apply.
6. Tracking Your Order
Once your order has been dispatched, tracking information may be shared with you through your registered email address or mobile number.
You can use the tracking information to monitor the status of your shipment.
Tracking updates may take some time to appear after the shipment has been handed over to the delivery partner.
7. Delivery Attempt
Our delivery partner may make one or more delivery attempts depending on their delivery procedures.
Customers should ensure that someone is available at the provided delivery address to receive the package.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the delivery cannot be verified, the shipment may be returned to Dhanalakshmi Jewellers.
8. Verification at Delivery
For high-value jewellery orders, the delivery partner may require identity or other verification before handing over the package.
Customers should inspect the outer packaging for visible signs of damage or tampering before accepting the delivery.
If the package appears damaged or tampered with, please notify the delivery personnel immediately and contact Dhanalakshmi Jewellers as soon as possible.
9. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, product type, and shipping method.
Any applicable shipping charges will be communicated to the customer before completing the purchase.
10. Delayed Delivery
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed, please contact our customer support team with your order details. We will coordinate with the delivery partner and provide an update wherever possible.
11. Failed or Returned Deliveries
An order may be returned to Dhanalakshmi Jewellers if:
The delivery address is incorrect or incomplete.
The recipient is unavailable after the permitted delivery attempts.
The customer refuses to accept the shipment.
The delivery cannot be completed due to address or verification issues.
The shipment is refused or undeliverable for reasons beyond our control.
In such cases, re-delivery may be subject to additional shipping charges.
Any refund, if applicable, will be processed according to our Cancellation & Return Policy.
12. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please do not discard the packaging.
Immediately contact Dhanalakshmi Jewellers and provide photographs or videos of the package and product, if requested.
Our team will investigate the matter with the delivery partner and provide an appropriate resolution based on the circumstances.
13. Customs, Duties & Taxes
For deliveries within India, applicable taxes and charges will be handled according to the applicable billing and taxation requirements.
If international shipping is offered in the future, any applicable customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer unless otherwise specified.
14. Proof of Delivery
Delivery may require confirmation from the recipient through a signature, OTP, identification, or another verification method used by the delivery partner.
Once the package has been successfully delivered and acknowledged, it will be considered delivered to the provided address.
15. Contact Us
For questions regarding your order, shipment, tracking information, or delivery status, please contact Dhanalakshmi Jewellers using the contact details provided on our website.
Please keep your Order Number/Invoice Number available when contacting our customer support team for faster assistance.
Dhanalakshmi Jewellers
Trusted Quality. Timeless Elegance. Beautifully Yours.