Return Policy
Return Policy
At Dhanalakshmi Jewellers, we take great care to ensure that every piece of jewellery meets our quality standards before it reaches you. We understand that there may be occasions when you need to return a product, and we aim to make the process as simple and transparent as possible.
Please read the following Return Policy carefully before making a purchase.
1. Eligibility for Returns
A product may be eligible for return if:
The product is unused and in its original condition.
The product is returned within the applicable return period specified at the time of purchase.
The original invoice or order details are available.
All original packaging, tags, certificates, warranty cards, and other documents are included.
The product has not been altered, resized, engraved, repaired, polished, or otherwise modified.
The product has not been damaged or misused after delivery.
All returned jewellery is subject to inspection and approval by Dhanalakshmi Jewellers.
2. Return Period
Eligible products must be returned within the return period communicated at the time of purchase.
Customers are advised to contact Dhanalakshmi Jewellers as soon as possible after receiving the product if they wish to initiate a return.
Returns requested after the applicable return period may not be accepted.
3. Products Not Eligible for Return
Returns may not be accepted for:
Customised or personalised jewellery.
Made-to-order jewellery.
Engraved jewellery.
Products that have been resized or altered at the customer’s request.
Jewellery that has been worn or used.
Products showing scratches, damage, wear, or signs of misuse.
Products that have been repaired, polished, modified, or tampered with after delivery.
Products without the original invoice or required certificates.
Products with missing tags, packaging, documents, or accessories.
Products specifically marked as non-returnable at the time of purchase.
4. Damaged or Defective Products
If you receive jewellery that is damaged, defective, or different from what you ordered, please contact us immediately after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue.
After verification, Dhanalakshmi Jewellers may provide an appropriate resolution, which may include replacement, repair, exchange, or refund, depending on the circumstances.
5. Return Inspection
All returned jewellery will be carefully inspected before a return is approved.
The inspection may include verification of:
Product condition.
Weight and specifications.
Purity and authenticity.
Gemstones, if applicable.
Product markings.
Original packaging and documentation.
Signs of usage, alteration, or damage.
The return will be accepted only if the product meets the applicable return conditions.
If the product does not meet these requirements, Dhanalakshmi Jewellers reserves the right to reject the return.
6. How to Initiate a Return
To request a return, please contact Dhanalakshmi Jewellers with the following details:
Order or Invoice Number
Customer Name
Registered Mobile Number
Email Address
Product Details
Reason for Return
Photographs or videos, where requested
Our customer support team will review your request and provide the return instructions if the product is eligible.
Customers should not send products back without receiving return instructions from Dhanalakshmi Jewellers.
7. Return Shipping
For approved returns, customers must follow the return shipping instructions provided by Dhanalakshmi Jewellers.
Depending on the reason for the return and the applicable terms, return shipping charges may be borne by the customer or by Dhanalakshmi Jewellers.
Customers are responsible for ensuring that the jewellery is securely packed during return shipment.
Dhanalakshmi Jewellers will not be responsible for products lost or damaged during unauthorised or improperly packaged return shipments.
8. Refunds
Once the returned product has been received and successfully inspected, the refund will be processed if the return is approved.
Refunds will generally be made to the original payment method, wherever possible.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.
Applicable deductions, charges, taxes, shipping fees, or other non-refundable amounts may apply where permitted and as communicated at the time of purchase.
9. Exchange Instead of Return
In certain cases, Dhanalakshmi Jewellers may offer an exchange instead of a refund, subject to product eligibility and applicable terms.
Any difference in value between the original and replacement product will be adjusted accordingly.
Exchange availability may vary depending on the product category and purchase terms.
10. Customised Jewellery
Jewellery specially made or modified according to the customer’s requirements may not be eligible for return.
This includes products involving:
Custom designs.
Personalised measurements.
Engraving.
Special gemstone selection.
Custom modifications.
Special manufacturing requests.
Customers are requested to carefully verify all specifications before confirming a customised order.
11. Sale and Promotional Products
Products purchased under special offers, promotional campaigns, clearance sales, or other discounted schemes may have separate return or exchange conditions.
The applicable terms will be communicated to the customer at the time of purchase.
12. Return Fraud and Misuse
Dhanalakshmi Jewellers reserves the right to refuse returns where there is evidence of fraud, misuse, product tampering, unauthorised alteration, or violation of this Return Policy.
Appropriate action may also be taken where required by applicable law.
13. Policy Updates
Dhanalakshmi Jewellers reserves the right to update or modify this Return Policy from time to time.
Any changes will be published on this page and will apply from the effective date stated in the updated policy.
14. Contact Us
For questions regarding returns, exchanges, or refunds, please contact Dhanalakshmi Jewellers using the contact details provided on our website.
Please keep your Order Number or Invoice Number available when contacting our customer support team.
Dhanalakshmi Jewellers
Trusted Quality. Timeless Elegance. Beautifully Yours.